As a precautionary health measure for our customers and support specialists in response to COVID-19, we’re operating with a limited team. See how we’re working to serve you during these unprecedented times.
Please fill out the form below for Internet and Phone service issues OR you would like to upgrade your plan speeds. A technical support representative will be in touch with you shortly. If you have an existing open ticket you may contact firstname.lastname@example.org for any additional information or follow up. Please provide your ticket number in the subject line.
During severe weather please check the Nextlink Internet home page “Network Status” for any potential outages in your area before submitting a ticket. Updates will be provided there. If the outage is clear in your area and you still have service issues please follow the steps below to power cycle your equipment. If the issue remains after power cycling, open a ticket here.
How to power cycle:
SPECIAL CIRCUMSTANCES (DO NOT CHECK IF NONE APPLY)
BEST METHOD TO CONTACT YOU: *
IF YOU ARE NOT AVAILABLE IS THERE SOMEONE ELSE YOU COULD AUTHORIZE WE CONTACT FOR TROUBLESHOOTING? *