Safety First & Safety Always

As a precautionary health measure for our customers and support specialists in response to COVID-19, we’re operating with a limited team. See how we’re working to serve you during these unprecedented times.

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Safety First & Safety Always

Above all things, the Nextlink team prays you and your family are staying well in this unprecedented time. We urge all to follow the CDC’s guidelines to stay safe. Nextlink is adjusting to the current circumstances that all of us are facing in this health event and have enacted extensive internal plans to mitigate risk throughout our organization and with our interactions with subscribers while also maintaining our focus and commitment to our subscribers as best as possible.

If you have interacted with our team in recent days and weeks, you have experienced our team members’ dedication and diligence to serving our communities during a difficult time. None of this is lost on us and we are taking extra precautions to ensure our team members’ safety and well-being wherever possible. So please bear with us if we may require limited and distanced interaction in any visits to a subscriber’s home.

As we are substantially providing support services with staff working remotely at this time, we are operating with reductions in our normal efficiency in support of our customers. We thank you in advance for your patience as it may take longer to connect with us or receive a response to your emails and online tickets.

It has probably not been lost on anyone that with the current conditions that internet usage has skyrocketed across society. We are working diligently seven days a week and 24 hours a day to ensure the best possible experience. We are experiencing congestion in certain areas and have field crews working on towers at this time and through each night to upgrade equipment during this time of record internet usage. We continue to stay extremely committed to providing the best possible quality of service and customer service experience.

God bless and please stay safe!

Bill BakerCEO and Owner

For faster service during this unique COVID-19 shelter-in-place situation

Please submit all new sign up requests below.

For existing customers looking to increase their speeds, please click here.

With everyone working from home, remote learning for students and an increase in the number of users in your households, you may not be able to perform remote learning or video conferencing for students and work-at-home situations on your current rate plan. For those customers using our 5Mbps through our 15Mbps download plans (these are typical for social media, streaming music, general web browsing and a single video stream on the 15Mbps plan) we strongly recommend the following as a minimum for - Streaming movies, we recommend at least the Ultralink15 for $69.95, and for gaming, we recommend having at least the Extralink25 for $89.95. Keep in mind the more users in your house doing any one of these activities will diminish other users' capability to simultaneously do the same.

Nextlink is an internet service provider using fixed wireless technology to deliver voice and data services to the under-served commercial, small business, residential, education, healthcare and public sector markets.

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