Get the Support You Deserve with Nextlink

Network Status

More details
Network Status - Good

Network Status

We are currently not experiencing any network issues at this time.

Troubleshooting/FAQs

We use fixed wireless technology to provide service to your house via line of site from one of our towers. We install a radio transceiver on your roof that points to a tower. A cable is run from the roof to the inside of your house and is then connected to a device to power the radio and provide an interface to your computer.

Yes, you are able to connect multiple devices with a wireless router. The wireless router is connected inline before your computer and transmits wireless signals inside the house. This allows you to connect wireless devices as well as four wired devices. Plans of 15Mb and higher are recommended for multiple devices.

No, weather does not affect the service like satellite service is affected. We are a line of site to a tower and not a satellite service. As long as the radio has line of site to the tower from your house, the service will work. Extreme storms that include hail, lightning, or tornadoes could affect the service by damaging the equipment.

No, unlike satellite companies, we do not cap the bandwidth use. You do not have to worry about getting your service shut off for exceeding bandwidth limits. Please note: 4K TV streaming from any content provider is not supported under any Nextlink plan.

Yes, our internet does support VPN tunnels for those who need to connect for work at home or SOHO deployments. However, a static IP may be required for VPN support.

Generally, setup can be done in about 2 hours, but it can take longer depending on the structure of the residence.

Additional equipment may be necessary for specialized roofing materials such as tile or metal roofs for stability and to avoid damage to those surfaces.

Speed Test

A valid speed test can only be derived by connecting your device (laptop or PC) directly to your router.

Speed tests from any wireless device or over a wireless connection is only as good as the wireless signal within your residence/office. Wireless routers, access points, and extender’s signals can degrade throughout the structure of the home or office.

If you are experiencing slow speeds, do not test from a smartphone, tablet, gaming system, or any device connecting over your home/office wireless network. Speed tests from gaming systems that are legacy releases and are no longer supported by the manufacturer will not provide a valid speed test.

Programs running in the background like automatic updates and Google Drive synchronization can cause degraded speed results. Speed tests that are running while using your internet connection will only show you the remaining bandwidth available. For example, if you have a 5 mbps plan and you are using 4 mbps, your speed test results should be around 1 mbps.

If this describes your scenario, it may be time to increase your speeds.

A valid speed test can only be derived by connecting your device (laptop or PC) directly to your router.

Contact Us

The Nextlink team is all about the customer experience. We want you to get the most out of your service, and we love to get your feedback. So, let us know how we’re doing, good or bad, and we’ll do our best to provide you with an experience that is second to none.

Our Corporate Office

Nextlink 95 Parker Oaks Ln. Hudson Oaks, Texas 76087

Phone:855-NXT-LINK (698-5465) Support:Open a Support Ticket Sales:Open a New Services Ticket Billing:Open a Billing Ticket Corporate Inquiries:Corporate@team.nxlink.com

Technical Support:

Monday - Friday:7am to 10pm Saturday:9am to 9pm Sunday:9am to 9pm

Billing:

Monday - Friday:8am to 6pm

Sales:

Monday - Friday:8am to 6pm Saturday:8am to 12pm Sunday:Closed

Lobby Hours:

Monday - Friday:8am to 5pm

Online Support Available 24x7

Email only. No after-hours chat, phone or social media available.