THE BEST VOICE FEATURES FOR YOUR BUSINESS PHONE SERVICE

Keeping your business connected to your customers.

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Nextlink Business Phone Service

Nextlink delivers simple and smart communication services that enables businesses to communicate whenever, wherever, and however they want.

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Basic Package

Includes unlimited local extension-to-extension calls and call logs

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Preferred Package

Includes Basic Package plus unlimited local and long distance calling

Popular features like Call Forwarding, Shared Call Appearance, Speed Dial, and Simultaneous Ring

Voicemail with Voicemail-to-Email feature

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Premium Package

Includes Preferred Package plus Mobility (One-number access, Presence, Android/iOS Clients)

Full-featured Windows/MAC Softphone Client with Presence, Chat, Desktop Sharing, and unlimited Auto Conferencing*

Business Phone Service Premium and preferred packages all come equipped with individual phone numbers (DIDs), E911 service, caller ID, 3-way calling, speed dial and call logs.

Account level features listed below are included at no additional charge with the purchase of a combination of the 3 bundled seat packages above

Account Features Main Company National Directory
Basic Auto Attendant Phone Number Porting Services Listing Robus
Dial-by-Name E911 Registration Services Call Control
Directory Music on Hold Corporate Directory Customer Admin Portal
Hunt Groups

Keeping You Connected

We offer a full portfolio of voice services to keep your business reliably connected. Our enterprise solutions are designed for businesses of any size. Whether you’re a startup with 15 employees or a large established corporation with over 500 team members, you deserve an enterprise-class solution at a price that fits your budget.

Tier 1 Carrier Network
Receive high-quality voice service where over 90% of your inbound and outbound calls transit on-net via our 100GB voice backbone.

Epic Scale
Whether your enterprise has a need for 10 or up to 100,000 concurrent calls, Nextlink’s network can handle it.

Expansive Phone Number Footprint
Over 10,000 on-net rate centers and thousands of off-net carrier partners to keep you reliably connected.

Fully Geo Redundant
Connect to multiple points of presence via public internet, MPLS, VPN, or TDM.

SIP Trunking
With a flexible SIP trunking service and instant trunk provisioning, you get a no-commitment, pay-as-you-go service from the industry’s leading voice carrier.

SD-WAN
Integrate your offices with a managed SD-WAN data service. It’s never been more simple or cost-effective.

Unified Communications
Online meetings, team collaboration, video conferencing, and high-quality phone service are just some of the features you receive from Nextlink’s cloud-based UCaaS service.

Boost Productivity
With a unified communications solution that connects regionally dispersed office and remote employees by phone, messaging, video, and screen sharing, your staff will be empowered to deliver their best work.

Flexible Features for Your Communications

Voice
Shared call appearance between desktop, PC, and mobile endpoints with a seamless handoff of active calls for mobile employees.

Video
Enhanced productivity for mobile or remote employees.

Instant Messaging
Avoid inefficient meetings with a multi-person chat for quick collaboration.

Presence
View any employee’s availability with just a glance at any Nextlink Connect device.

Pay-As-You-Go
No hidden fees, no terms, no complex pricing plans, and no commitments.

Self-Service
Start buying numbers and placing calls in minutes, not weeks with your typical carrier.

API Driven
All of the features associated with our SIP trunking service are available via API or via portal.

Threshold Settings
Configure your trunk to alert you when certain calling or account elements hit your pre-defined threshold.

Live Support
We operate a 24×7 NOC and live chat service available to you at all times, so you never lose support.

Rapid Porting
Port numbers in less than 10 minutes using our wireless trigger-enabled porting service.

Additional custom features available. Call 855-NXT-LINK (698-5465) today for a custom quote.

Business Packages

Connect all the phone lines you need at a low monthly rate, and you’ll receive all the support that Nextlink offers. Sign up for a combination of any three packages, and you’ll get even more features at no extra cost.

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High-Quality Voice

Nextlink has one of the largest on-net phone number footprints in the US and an industry-leading 97% call completion, so you always stay connected.

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Cost Effective

As a Tier 1 Carrier, we help you eliminate the middleman and save your business 20%-40% on your existing communication service.

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East of Use

Nextlink has one of the largest on-net phone number footprints in the US and an industry-leading 97% call completion, so you always stay connected.

business phone service

Polycom VVX 101

2 Line Keys

Single color screen

User Guide

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Polycom VVX 201

2 Line Keys

Single color screen

User Guide

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Polycom VVX 3XX Series

6 Line Keys

Full color screen

Touch screen

User Guide

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Polycom VVX 4XX Series

12 Line Keys

Full color screen

Touch screen

User Guide

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Polycom VVX 501

12 Line Keys

Full color screen

Touch screen

2 USB ports

User Guide

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Polycom VVX 601

16 Line Keys

Full color screen

Touch screen

2 USB ports

User Guide

Phones to lease from $5 to $15 per month with lifetime maintenance and replacement for defective equipment included.

*Nextlink Voice requires a Nextlink Internet connection. 911 service operates based on registered address and Nextlink will confirm 911 access prior to notification of number porting. All of your long-distance calling is included for calls made to the contiguous USA and Canada. Fire alarms, security alarms, postage machines, ATMs, point of sale systems (POS), fax, and other systems may not be compatible with VoIP. We will inform you of this and more once we complete an on-site discovery. Packages offered do not include taxes and fees. Number porting could take up to 45 days but 14 – 21 days is typical. If a power outage occurs, you will not be able to make or receive calls, including 911 calls, unless you have battery backup power for the subscriber module and POE for internet connectivity. During a power outage, if you wish to conserve battery power for making and receiving necessary calls, such as emergency or 911 calls, you should avoid making unnecessary calls and not use Nextlink Internet services during the outage. 8-hour holdover uninterruptable power supply (UPS) is $75 installed at the time of new service installation or add an additional $70 service call if dispatched after initial installation. A 24-hour UPS is available for purchase for $350 installed at the time of new service installation or add an additional $150 service call if dispatched after initial installation. These battery backup systems can be purchased on your own directly from stores, Amazon, or directly from UPS manufacturers.

Seat Features

3-Way Calling
With a 3-Way Call, or an ad-hoc conference, you can bring two other lines (internal and/or external) into a call with you.

Call Logs
Your administrator will have access to view call detail records, such as inbound and outbound calls, time, and duration.

Caller ID and Caller Name Delivery
Incoming calls will include the incoming caller ID and caller name if provided by the network.

Call Waiting
Call waiting allows you to receive a new call while you are still on an existing call.

Call Forward Always
Forward all incoming calls to another extension or phone number.

Call Forward Busy
Forward incoming calls to another extension or phone number when your phone is busy or in Do Not Disturb mode.

Call Forward No Answer
Forward unanswered calls to an extension or phone number other than the voicemail after a set number of rings (default 3).

Call Forward Not Reachable
In the event that you lose your internet service, you can set a number to forward calls to when your phone is offline.

Do Not Disturb
Placing your phone service in Do Not Disturb will cause all calls to go to your voicemail box or specified busy treatment.

Extension Dialing
You may call other phones in your PBX with an extension, even if they are in other locations.

Last Number Redial
You can redial the last number you called.

Simultaneous Ring
You can specify extensions and numbers to ring at the same time as the desk line extension.

Sequential Ring
A sequence of extensions and numbers can be set up to dial if the desk phone does not pick up.

Speed Dial 100
You can specify up to 100 number to dial with #xx with the dial pad.

Unified Messaging
Your seat has voicemail included, but can also be configured for voicemail to email, zero-out, and email notifications.

All PBX Include the Following Features

Auto Attendant
An automated recording that answers the phone and provides a personalized message to callers with options for connecting to the operator, dialing by name or extension, or connecting to up to nine configurable extensions. Configuration via the Customer Portal allows for hours of operation to be modified, with different options available for hours that the company is open or closed.

Company Main Number
Phone number with unlimited incoming minutes that can be configured to point to any group extension in the PBX (such as an auto attendant or hunt group).

Corporate Directory
System Users are networked for extension to extension calling.

Hunt Groups
Allows users within a group to be included in a specified sub-group to handle incoming calls received by an assigned Hunt Group’s phone number. Within the Customer Portal, company administrators can choose from “hunt” schemes, each of which rings the specified phones in a different manner.

Music on Hold
Enables company administrators to upload an audio file (.wav file containing music, advertising, etc.) onto the system to be broadcast to parties while on hold.

Add-On Features

Advanced Auto Attendant
A multi-level Auto Attendant (for example, enterprise’s main Auto Attendant is configured to seamlessly route to the Auto Attendant of a particular department or location).

Call Recording
Allows a user to record their calls in either an always on or on-demand mode. These recording capabilities can allow for personal monitoring or supervised monitoring of recorded calls.

Toll-Free Numbers
An “800” number with inbound calling charged a toll to you, not the caller.

Virtual Number
Additional phone number with unlimited incoming minutes that can be configured to point to any extension in the PBX.

Secure Communications

All of your customer and corporate data is guarded against security and compliance breaches, putting your client’s concerns at ease during times of ID theft and other malicious threats.

Your institution requires the highest standards of security and reliability, so Nextlink offers enterprise-class reliability so you can be sure that key personnel can be reached immediately. With Disaster Recovery and Business Continuity Safeguards in place at four data centers geolocated for five 9’s reliability and backup, your phone systems will never go down, even in natural disasters.

Transport Layer Security (TLS) is a standard SIP request/response which has been encrypted. This operates in the exact same manner as the more traditional HTTPS. As SIP is only used for establishment, control, and teardown of calls, SIP over TLS does not encrypt the actual RTP voice traffic.

SRTP is the Secure Real-Time Transport Protocol; it encrypts the voice traffic. This differs from TLS as it uses opportunistic encryption to exchange keys. Since SIP over TLS already has negotiated a secure channel prior to any traffic being passed, SRTP exchanges its cipher key in the SDP of the encrypted SIP Message.

Serving Your Business

Nextlink offers a trusted, secure, and compliant unified communications solution for your industry.

  • Grow at your pace without worrying about system replacements.
  • As your business grows, merges or acquires other institutions, Nextlink assists you by normalizing costs and addressing regulatory and security requirements as your institution grows.
  • Add advanced personalized features so you can tailor the way you communicate with your customers.
  • Consolidate all your locations into a single Cloud PBX instance.
  • Besides the phone or softphone client itself, you can eliminate the costly support expenses as there’s no PBX or other premises-based server equipment necessary.
  • Customized integration to Microsoft Office 365 and other collaboration applications.