We are currently experiencing outages due to power issues in the Olden, Ranger, Mineral Wells, Lingleville, Stephenville, Morgan Mill, Dublin, Springtown, Hallsburg, Bluff Dale, Brock, Montague, Perrin, and Weatherford areas. Our teams are working to resolve this issue as quickly as possible.
The Networkwide outages we experienced on Jan 30, Feb 12 and Feb 20 were corrected during our 2/22/18 2AM Maintenance window. The current outages are localized to the areas mentioned above. These are due to Ice Damage and Power Company outages. Most locations are on backup power but causing slow and intermitant connections. Power restoral continues at this hour. Below is a snapshot of current location status:
Our support team will continue to reach out to you and all customers affected by this outage. If you have not recieved an email or call back response to troubleshoot, our support team is addressing all life critical services, first responders as priority and will be contacting all residential customers in order recieved. If you are not affected by the areas listed above it will take further troubleshooting by our agents if you have already power-cycled and release/renewed your IP address.
If you are still experiencing slow speeds or no connection after severe weather passes please power cycle your router by unplugging power for about 30 seconds. If after this you still have an issue, email firstname.lastname@example.org and we will get a ticket created to look at your radio and router and determine if we can resolve remotely or setup a time for a service call for you ASAP. Call volumes are high due to power outages and customer’s experiencing equipment damages so email is the best course of action to track and expedite any ongoing issue you have.
Weather (rain, ice, snow) will not affect a signal from our tower to your dish at home or business but severe wind, power surges to your equipment could cause damage or setting disruptions.
We will experience higher than normal call volumes and hold times during and after an outage. Please send an email to email@example.com to report issues. You may also leave a voicemail and or a “Call back option” when calling into support at 855-698-5465. Both the voice mail and call back option will hold your place in our call center queue to be sure your issue is addressed. We return these calls up to 10 PM CST and all others will be returned after 7 AM the next day so that we don’t disrupt your evening at home. Thank you for your patience.