02/21/2018 at 5 AM:
Weather (rain, ice, snow) will not affect a signal from our tower to your dish at home or business but severe wind, direct lightning strikes or power outages to our tower/gear is the exception. There are numerous power company outages that may impact your local power to the equipment if it is not on battery backup.
We will experience higher than normal call volumes and hold times during and after an outage. Please send an email to firstname.lastname@example.org to report issues. You may also leave a voice mail and or a “Call back option” when calling into support at 682-333-0747. Both the voice mail and call back option will hold your place in our call center queue to be sure your issue is addressed. We return these calls up to 10 PM CST and all others will be returned after 7 AM the next day so that we don’t disrupt your evening at home. Thank you for your patience.