Update 5-25-15 6:00 PM – Severe weather in the Benbrook, Fort Worth, I30/W820 areas have caused some storm damage to our network. Technicians are en-route to repair the damage. Customers may experience higher than normal latency and slower than normal internet performance. ETA for repairs is 8:00pm.
Our customer’s homes and offices in the area may surely be affected. We will respond to all “Critical Care” and “First Responders” (Fire, Police, Medical, EMS, Hospitals etc) emergencies first, our business clinical and or medical practices second, and then general business and residential customers. If call volumes increase during severe weather and hold times are longer than usual, please send an email to email@example.com to report issues or sales needs. You may also leave a voice mail and or a “Call back option” when calling into support at 855-698-5465. Both the voice mail and call back option will hold your place in our call center queue to be sure your issue is addressed. We return these calls up to 10 PM CST and all others will be returned after 7 AM the next day so that we don’t disrupt your evening at home. Thank you for your patience during these extreme storms affecting these rural areas of North Texas.