Above all things, the Nextlink team prays you and your family are staying well in this unprecedented time. We urge all to follow the CDC’s guidelines to stay safe. Nextlink is adjusting to the current circumstances that all of us are facing in this health event and have enacted extensive internal plans to mitigate risk throughout our organization and with our interactions with subscribers while also maintaining our focus and commitment to our subscribers as best as possible.
If you have interacted with our team in recent days and weeks, you have experienced our team members’ dedication and diligence to serving our communities during a difficult time. None of this is lost on us and we are taking extra precautions to ensure our team members’ safety and well-being wherever possible. So please bear with us if we may require limited and distanced interaction in any visits to a subscriber’s home.
As we are substantially providing support services with staff working remotely at this time, we are operating with reductions in our normal efficiency in support of our customers. We thank you in advance for your patience as it may take longer to connect with us or receive a response to your emails and online tickets.
It has probably not been lost on anyone that with the current conditions that internet usage has skyrocketed across society. We are working diligently seven days a week and 24 hours a day to ensure the best possible experience. We are experiencing congestion in certain areas and have field crews working on towers at this time and through each night to upgrade equipment during this time of record internet usage. We continue to stay extremely committed to providing the best possible quality of service and customer service experience.
God Bless and Please Stay Safe !!
Bill Baker, CEO and Owner