SERVICE DISCLAIMERS

Service Disclaimer

Fixed Wireless & LTE Internet Service

*Available In Select Areas.

Internet rates reflect the ability to connect to our tower with a sufficient signal within 3 to 4 miles of your residence. Longer range equipment is available as a $10 addition for plans under 35Mbps if you are beyond the 3-to 4-mile range to the nearest visible tower. Nextlink provides a 30-day money-back guarantee on the internet service plan that is paid for at the time of install. If you are not completely satisfied with the service within the first 30 days, your monthly internet fees will be refunded, and the equipment will be uninstalled. 4K TV watching from any content provider is not supported under any Nextlink wireless plan. 4K TV watching/playback (not live streaming) is supported on our FiberLink plans and 100Mbps is the recommended speed plan for most households with numerous other devices utilizing the internet service. A $99 installation fee for sign up with a 2 year plan agreement. $250 installation fee for month to month plans. Installation fee and first month services due at the time of installation. Polycom Home Office Phones are available to lease at $5-$15 and $20 per line with lifetime maintenance included.

Service is limited to the coverage area of Nextlink wireless network via line of sight. Residential and Business plan speeds are burstable “Up to” the particular plan’s maximum speed. Distance limitations of wireless routers, number of devices On Net, size, and type of downloads and uploads all may affect speeds. Speeds for downloads and uploads may vary due to these factors and others. Unless a custom installation is pre-determined, all installation service is limited to one location within the home at no more than 100 feet from the Nextlink Subscriber Module (SM). The SM placement will be determined by a qualified installer. Additional installation, equipment, equipment rental, or other charges may apply if it is required to gain an unobstructed line of sight to Nextlink’s tower. 3′ to 10′ tripods available for $5 per month if additional height is required for mounting the subscriber module. Additional equipment may also be necessary for specialized roofing materials such as tile or metal roofs.

Nextlink participates in Carrier Grade NAT, as does many Internet Service Providers (ISP). This means customers who use our service will not always have the same public IP address. The public IP address can and will change periodically. If customers participate in hosting online games, use security cameras, or conduct any port forwarding, they will be required to purchase a Static IP. This will provide them with a consistent IP address for the port forwarding to work properly. These Static IPs cost an additional $10 per month for a single /30 block (1 usable IP address) and $20 per month for /29 IP block (5 usable IP addresses).

Prices shown do not include any applicable taxes. Nextlink pricing is subject to change. Nextlink services are subject to the terms and conditions provided by the installer at the time of installation. Click here to review Nextlink’s Terms and Conditions and other applicable acceptable use policies.

If you qualify for low-income support services and want to know if you qualify for Lifeline discounts on our 25, Mbps, 35Mbps, 50Mbps or 100Mbs plans or VoIP phone services click Lifeline Qualifications.

Fiber to the Home/Business Internet Service

*Available In Select Areas.

No Data Caps or Limits of usage. Must be within the Hudson Oaks, TX coverage area. 24-Month Agreement Required. A $150 installation fee and your first-month services charge is due at the time of installation. You may pay out the installation fee over the first 12 months of the 24-month agreement. The amortized amount will be added to your monthly service and then drop off after month 12. Existing Nextlink Wireless customers pay a one-time $100 conversion fee.

Nextlink provides a 30-day money-back guarantee on the internet service plan that is paid for at the time of install. If you are not completely satisfied with the service within the first 30 days, your monthly internet fees will be refunded, and the equipment will be uninstalled at no additional cost. The initial installation fee is non-refundable. Service is limited to the coverage area of Nextlink’s FTTH Network in the areas identified within the “green routes” on the map. Nextlink participates in Carrier Grade NAT, as does many Internet Service Providers (ISP). This means customers who use our service will not always have the same public IP address. The public IP address can and will change periodically. If customers participate in hosting online games, use security cameras, or conduct any port forwarding, they will be required to purchase a Static IP. This will provide them with a consistent IP address for the port forwarding to work properly. These Static IPs cost an additional $10 per month for a single /30 block (1 usable IP address) and $20 per month for /29 IP block (5 usable IP addresses). Distance limitations of wireless routers, number of devices On Net, size and type of downloads and uploads all may affect speeds, especially while performing a speed-test with systems operating in the background. Speeds for downloads and uploads may vary due to these factors and others not listed here. Unless a custom installation is pre-determined, all installation service is limited to one router termination location within the home. Prices shown do not include any applicable taxes. Nextlink pricing is subject to change. Nextlink services are subject to the terms conditions you agreed to during scheduling. Click here to review Nextlink’s Terms and Conditions and other applicable acceptable use policies.