Director of Network Engineering
Director of Network Operations
Director of Customer Care
Director of Education Initiatives
Nextlink is an internet service provider delivering high-speed internet and voice services throughout Texas, Oklahoma, Kansas & Nebraska to residential, business, K-12, higher learning, and governmental agencies. We use fixed wireless and fiber-optic technology to deliver voice and data services to the under-served enterprise, commercial, and residential markets within the states we serve.
Through integrity, accountability, passion, and a focus on success, Nextlink is a company that honors commitments, provides solutions, and strives for the highest quality of customer satisfaction. Nextlink’s competitive differentiation, within both wireline and wireless, in the rural and semi-rural markets in which it serves is relatively simple: offer higher speed plans, better quality of service, and an intense focus on the customer service experience.
Since initiating operations in the fall of 2012 in Weatherford, Texas, Nextlink Internet has experienced radical, organic growth and has become one of the largest wireless internet service providers in the nation. Currently, Nextlink ranks as the 6th largest fixed wireless provider in the United States.
Key reasons for Nextlink’s growth include its investment in its network and continued focus on maintaining its customer-to-access-point ratio. We employ a Network Operations staff 24/7 that constantly monitors tower utilization to prevent oversaturation. In addition, Nextlink has a robust, active tower construction strategy designed to meet the needs of the ever-growing subscriber base. Given the intense demand for our services, we invest heavily in our staff as we grow so that we are never understaffed.
Unlike many of our competitors, Nextlink’s approach focuses not only on speed but also on the quality of service offered. Nextlink minimizes the number of wireless backhaul connections before its data traffic is transported on its fiber network and also maintains the vast majority of its wireless backhaul connections on licensed links that mitigate interference. Our tower network maintains substantial redundancy in both fiber transport (with multiple and varied transport networks across a regional area), while also cross-layering the tower network with redundant wireless backhauls to minimize service disruptions in the event of an equipment or fiber outage.
The management team at Nextlink collectively has extensive WISP and telecom experience prior to Nextlink’s founding. Many of our managers have large-scale Fortune 100 experience from companies such as HCA and Goldman Sachs, KPMG, AT&T Wireless, ARROW Electronics, Lucent Technologies, PayPal, McCaw Wireless, Cingular, AVAYA and Nortel along with other entrepreneurial, high-growth company backgrounds.
Nextlink is always looking to expand its service area through acquisition. If you are a current Fixed Wireless ISP in our six-state Connect America Fund (CAF) area, then send your inquiry to Corporate@team.nxlink.com and one of our senior managers will reply right away.
- Committed to providing exceptional service by listening carefully and responding quickly to the needs and expectations of our customers.
- Committed to professionalism and honesty in all of our working relationships, holding ourselves accountable to the highest ethical and performance standards.
- Committed to contributing to the prosperity in the communities in which we serve.
- Committed to purchasing quality products and services with proven results.
- Committed to excellence and efficiency across our operations resulting in a cost-effective solution for our customers.
Mike Kelley Springtown ISD
Although we have only been with Nextlink for a short time, I have been extremely impressed with their customer service and technical assistance. Our recent migration to Nextlink allowed us to triple our bandwidth with little change in cost.”
Paul Ryan Three Way ISD
Nextlink has provided excellent quality of service to Three Way ISD. At any point if I need assistance, they are quick to either provide support over the phone or in person if needed. I appreciate being able to speak to a person and get the quality of support that we need.
Shelia Musselman Clifton ISD
Living in a rural area, sometimes we are limited in the options that we have for connectivity. Nextlink was able to not only provide us with bandwidth at a reasonable cost where our options are very limited, but also with a great support staff, knowledgeable technicians, and very quick response time in the service department.
Troy Garvin City of Weatherford
Nextlink’s internet service is top-notch. We switched to them as our primary provider and as we were switching over our secondary provider went down again, and because we had Nextlink we did not miss a beat without internet. It’s fast, efficient, very cost effective, and the attention they pay to their customers is superb!
Paul Paschall Paschall Insurance Group
Nextlink and the Paschall Insurance Group met due to a crisis situation with our former internet provider. The Nextlink team stepped in and provided an immediate solution. Myself, my staff, and my clients were all very impressed.
Tim West Superintendent, Prairie Valley ISD
Prairie Valley ISD has been very pleased with the service and support provided by Nextlink and their team.
Jimmy Autry Technology Director, Garner ISD
Nextlink is a great company! They have kept our school running with internet access very smoothly and efficiently. The company has very high standards and for a small rural district, that is very important.
Cliff Gilmore Superintendent, Perrin-Whitt CISD
Nextlink provides Perrin-Whitt CISD with reliable internet at a fair price along with great customer service
Troy Humphrey Superintendent/Principal, Walnut Bend ISD
Nextlink provides vital internet services both to my school district and community. Their staff goes out of their way to make sure that we receive the technical and customer support we need to keep our lives running smoothly. We've been very pleased with our relationship with Nextlink!