Director of Network Engineering
Director of Network Operations
Director of Customer Care
Director of Education Initiatives
Nextlink is an internet service provider delivering high-speed internet and voice services throughout Texas, Oklahoma, Kansas, Nebraska, Iowa & Illinois to residential, business, K-12, libraries, rural Healthcare, higher learning, & governmental agencies. We use fixed wireless and fiber-optic technology to deliver voice and data services to the under-served enterprise, commercial, and residential markets within the states we serve.
Through integrity, accountability, passion, and a focus on success, Nextlink is a company that honors commitments, provides solutions, and strives for the highest quality of customer satisfaction. Nextlink’s competitive differentiation, within both wireline and wireless, in the rural and semi-rural markets in which it serves is relatively simple: offer higher speed plans, better quality of service, and an intense focus on the customer service experience.
Since initiating operations in the fall of 2012 in Weatherford, Texas, Nextlink Internet has experienced radical, organic growth and has become one of the largest wireless internet service providers in the nation. Currently, Nextlink ranks as the 6th largest fixed wireless provider in the United States.
Key reasons for Nextlink’s growth include its investment in its network and continued focus on maintaining its customer-to-access-point ratio. We employ a Network Operations staff 24/7 that constantly monitors tower utilization to prevent oversaturation. In addition, Nextlink has a robust, active tower construction strategy designed to meet the needs of the ever-growing subscriber base. Given the intense demand for our services, we invest heavily in our staff as we grow so that we are never understaffed.
Unlike many of our competitors, Nextlink’s approach focuses not only on speed but also on the quality of service offered. Nextlink minimizes the number of wireless backhaul connections before its data traffic is transported on its fiber network and also maintains the vast majority of its wireless backhaul connections on licensed links that mitigate interference. Our tower network maintains substantial redundancy in both fiber transport (with multiple and varied transport networks across a regional area), while also cross-layering the tower network with redundant wireless backhauls to minimize service disruptions in the event of an equipment or fiber outage.
The management team at Nextlink collectively has extensive WISP and telecom experience prior to Nextlink’s founding. Many of our managers have large-scale Fortune 100 experience from companies such as HCA and Goldman Sachs, KPMG, AT&T Wireless, ARROW Electronics, Lucent Technologies, PayPal, McCaw Wireless, Cingular, AVAYA and Nortel along with other entrepreneurial, high-growth company backgrounds.
Nextlink is always looking to expand its service area through acquisition. If you are a current Fixed Wireless ISP in our six-state Connect America Fund (CAF) or RDOF committed growth areas, then send your inquiry to Corporate@team.nxlink.com and one of our senior managers will reply right away.
Developers and builders looking for Fiber into new developments: You may request a “Will Serve Letter” within our existing coverage or our entire CAF and RDOF committed growth footprint (Maps of CAF & RDOF available on request or pubic information at FCC.gov). Send your information for a Will Serve letter request: Will Serve Letter Request for New Construction FTTH
Our Core Values
- Do what’s right
- Act with integrity
- Treat people with respect
- Continuously improve
- Commit to continuously learning and teaching
- Embrace change as the only path forward
- Dare to be transparent
- Communicate candidly, and in a direct manner
- Make vision and plan clear to you team
- Have the will to operate without boundaries
- Be willing to share and admit mistakes for learning
- Be performance driven
- Have an intense competitive edge
- Always challenge for the best performance
- Always search for the best people
- Set stretch targets; be accountable for results
- Be fact and data based; measuring progress & results
- Encourage the freedom to disagree
- Recognize and reward progress & performance
- Be externally aware
- Be subscriber driven
- Understand the competitors relative to ourselves
- Lean into action
- Maintain the highest level of urgency
- Take the initiative
- Accept calculated risks without fear of failure
- Build supportive teams with decisive leadership
- Avoid bureaucracy; focus on being lean, agile & flexible
Mike Kelley Springtown ISD
Although we have only been with Nextlink for a short time, I have been extremely impressed with their customer service and technical assistance. Our recent migration to Nextlink allowed us to triple our bandwidth with little change in cost.”
The technicians that were dispatched to fix my internet box were absolutely amazing. Scott H and Travis P were just perfect. I absolutely LOVE Nextlink. Their service, as well as customer service, has been nothing short of perfect! A+++ Highly recommended.
Paul Ryan Three Way ISD
Nextlink has provided excellent quality of service to Three Way ISD. At any point if I need assistance, they are quick to either provide support over the phone or in person if needed. I appreciate being able to speak to a person and get the quality of support that we need.
BEST INTERNET AROUND!!!
Shelia Musselman Clifton ISD
Living in a rural area, sometimes we are limited in the options that we have for connectivity. Nextlink was able to not only provide us with bandwidth at a reasonable cost where our options are very limited, but also with a great support staff, knowledgeable technicians, and very quick response time in the service department.
Ayden Jensen and Josh Grant installed our internet today and they were great! Super personable, yet very professional. They even fixed some of the previous internet company’s mistakes! Thank you both! We are looking forward to finally having some good quality internet!
Troy Garvin City of Weatherford
Nextlink’s internet service is top-notch. We switched to them as our primary provider and as we were switching over our secondary provider went down again, and because we had Nextlink we did not miss a beat without internet. It’s fast, efficient, very cost effective, and the attention they pay to their customers is superb!
Bryson Byrd came out today to fix my POE box that went out this last lightning storm. Bryson called before the appointment to verify that I would be here, and he was very prompt and professional! Thank you, Bryson and Nextlink for taking care of my WIFI needs!
Paul Paschall Paschall Insurance Group
Nextlink and the Paschall Insurance Group met due to a crisis situation with our former internet provider. The Nextlink team stepped in and provided an immediate solution. Myself, my staff, and my clients were all very impressed.
Esteban was absolutely FANTASTIC. The man was so professional and personable. He not only installed quickly and competently, he went the extra mile as far as installing and waterproofing the hookup on the roof. It was a pleasure to be able to have him as our installer. Way to go, Nextlink...your employees do you proud.
Tim West Superintendent, Prairie Valley ISD
Prairie Valley ISD has been very pleased with the service and support provided by Nextlink and their team.
Brandon M, Kaleb, and Isaac, our installation guys, were awesome! Did a great job, super quick, super clean, super friendly. Just flat out awesome guys. Thanks Nextlink for the great service.
Jimmy Autry Technology Director, Garner ISD
Nextlink is a great company! They have kept our school running with internet access very smoothly and efficiently. The company has very high standards and for a small rural district, that is very important.
We switched from ATT to Nextlink and haven't looked back. Had a service problem and Scott H was dispatched to fix our issue. Not only was he able to fix the problem right way and make sure it was fixed, he was professional and early to the service call. Great tech, lots of knowledge and expertise with his product. Highly recommended Nextlink and Scott H!
Cliff Gilmore Superintendent, Perrin-Whitt CISD
Nextlink provides Perrin-Whitt CISD with reliable internet at a fair price along with great customer service
Chris and Chad have been awesome! They came on time, explained all the info, answered my many questions. They were super polite, super professional. I was very happy with their service. I even recommended them to my many new neighbors. Moreover, Nextlink Internet turned out to be all that [was] promised, namely unlimited, reliable high-speed Internet. I am so happy with the quality and speed of its internet connection.
Troy Humphrey Superintendent/Principal, Walnut Bend ISD
Nextlink provides vital internet services both to my school district and community. Their staff goes out of their way to make sure that we receive the technical and customer support we need to keep our lives running smoothly. We've been very pleased with our relationship with Nextlink!
L. & G. Hallmark
...J McNett installed the service and he was extremely nice and so helpful. It has been a long process trying to find good internet and phone service, and I believe we have found the best! We are looking forward to having a reliable internet at a great speed. We would also like to thank the owner of Nextlink because without someone having the idea to cater to the rural areas, we would still be dealing with the very unreliable service we had with the company that had gotten too large to worry about the smaller towns...