WELCOME TO NEXTLINK! - POINTENET
We’re so glad you’re here. We want to provide you with a smooth and simple transition. Click the icons below to learn more about your new account tools, convenient payment options, support tools and more!
Welcome to Nextlink
You should have previously received notification that Nextlink Internet has acquired PointeNet Internet. We are finalizing the transition of your PointeNet account over to Nextlink and have some important updates for you.
You will be receiving your first bill from Nextlink in December of 2024. Please be sure to read the information below for payment options and how to set up auto-pay through the Nextlink Connect App.
You can rest assured that your current internet plan price that you had with PointeNet will not be changing. You’ll also enjoy the same quality of service as you have come to expect, plus all the additional benefits that Nextlink customers enjoy like online account management, referral programs, faster speed options, no data caps, and superior customer service!
Support
If you have any questions or need assistance with your services, please continue to contact PointeNet as you have before at their local office or by calling 402-614-7053.
Your Bill
You will be receiving your first bill from Nextlink on or after December 1st. You will need to make payment to Nextlink for that bill.
Auto-Pay
If you previously had auto-pay set up on your PointeNet account, you will need to set that up again for Nextlink.
Nextlink Connect App
On December 1, 2024, you will be able to register your new Nextlink Account through the Nextlink Connect App. Simply use the email address and the phone number that was associated with your PointeNet account to login. Once logged in, you will be able to view your account status, manage payments and more!
- Email: The email address you had listed on your PointeNet account.
- Password: The 10-digit phone number (without dashes or spaces) you had listed on your PointeNet account.
*Please note you will NOT be able to log into the app until December 1, 2024.
Payments
We accept Visa, MasterCard, Discover, and E-Check. If you pay by check, please submit payments with your check made payable to AMG Technology, LLC, PO Box 224704, Dallas TX 75222-7404.
Paper Statement Fee
Nextlink charges a $2.99 per invoice fee to receive a paper bill. This per invoice fee will be assessed to offset cost increases in paper, sorting, and postage that the company incurs to bill, collect and process payments from customers. There will be no fee assessed for an electronic statement.
Convenience Fee
For bill payments that are processed by a Nextlink representative over the telephone, a Convenience Fee of $5.00 will be charged to your account. Nextlink does not charge a convenience fee for most bill payment options. There is no charge to use any one of Nextlink’s other convenient payment options including autopay, online payments, and mailing your payment. Nextlink accepts Visa®, Mastercard®, Discover®, and payments by bank check anytime 24/7 through the Nextlink Connect App.
Regulatory Recovery Fee
The Regulatory Recovery Fee is a monthly fee of $3.12 assessed on all Nextlink’s retail customers for the purpose of recovering administrative costs incurred to comply with regulatory obligations. This is a fee that Nextlink assesses and retains.
Faster Speeds
We are working on making upgrades to the PointeNet network immediately. These upgrades will allow us to offer faster speeds than before! *Please keep in mind these upgrades will not happen overnight so we will reach out to you when they become available for your area.
Again, welcome to the Nextlink family and we’re so glad you’re here. We look forward to serving you and your community.
Customer Perks
Faster Speeds!
Nextlink will be upgrading the equipment and towers in your community. We will let you know once this is complete so you can take advantage of faster speeds!
No Data Caps!
With Nextlink, you won’t have to worry about data caps or overage fees.
Referral Program
You can earn $50 for every eligible customer you refer to Nextlink. Click here to learn more!
Nextlink Connect App
Manage your account online, make payments, and more. Click here to learn more.
Superior Customer Service
We hold a 4.8-Star Google rating from over 13,000 customer reviews!
Manage Your Account with Nextlink Connect
Starting on December 1, 2024, you can register your Nextlink Account through the Nextlink Connect App.
*Please note that you will not be able to register prior to December 1, 2024.
The Nextlink Connect App puts you in the driver’s seat of your home network.
- Test Your Internet Speed
- Show Connected Devices
- Pause, Block and Troubleshoot Devices
- Share Your Wi-Fi
- View Data Usage
- And much more!
To register, use the Email address and Phone number that was associated with your PointeNet account.
- Email: Use the email address that was associated with your PointeNet account.
- Password: This will be the phone number (10-digit) that was associated with your PointeNet account.
Once logged in, you will be able to view your account status, manage payments and more!
Billing & Payments
You will be receiving your first bill from Nextlink on or after December 1st. You will need to make payment to Nextlink for that bill. Nextlink offers a number of convenient billing and payment options. Simply choose the one that works best for you.
If you previously had automatic payments set up for your PointeNet invoice through either your banking institution or credit card, please make sure you update your payment information for Nextlink. Beginning December 1st, you can set this up through the Nextlink Connect App.
We accepts the following forms and methods of payment:
Accepted Forms of Payment
We accept Visa, MasterCard, Discover, and E-Check.
Pay Online
Log into the Nextlink Connect App and pay online at any time.
Pay By Check
AMG Technology, LLC
PO Box 224704
Dallas TX 75222-7404
FAQs
Will my monthly service price change when my account transfers to Nextlink?
No. Your monthly service package price will not be changing.
Will I get faster Internet speeds with Nextlink?
We are going to start upgrading towers very soon to be able to offer faster speeds for customers who wish to upgrade to a higher speed package. However, this process will take some time. As soon as the towers are upgraded, we will be reaching out to all eligible customers to see if they would like to upgrade.
Will my account number change?
Yes. You will have a new account number for Nextlink. You can find this at the top of your first bill from Nextlink.
Will my invoice date change?
Your first Nextlink invoice will bill on or after December 1st and all future invoices will bill the same date each month.
If you have annual or seasonal billing, your first bill will be on or around the same date as you previously had with PointeNet. We will be reaching out to you directly on this prior to your first Nextlink billing.
What payment options are available through Nextlink?
We accept Visa, MasterCard, Discover, and E-Check. If you pay by check, please submit payments with your check made payable to AMG Technology, LLC, PO Box 224704, Dallas TX 75222-7404.
Do I need to do anything on my end to transfer my account to Nextlink?
IMPORTANT: You will not be able to access the Nextlink Connect App until December 1, 2024.
In order to be able to access Nextlink’s Connect App, you need to make sure that you had both an email and phone number listed under your contact information on your PointeNet account. This is the information that you will need to access your account through the app.
Your username will be the email account that was on file and your password will be the 10-digit phone number.
Will I experience any service disruption with the account transition?
No. The transition will not cause any service disruptions.
What will happen to automatic payments that I’ve set up?
If you have auto-pay set up through PointeNet, you will need to register and log in to the Nextlink Connect App to set up automatic payments.
I am enrolled in electronic bill payment through my bank or another third-party payment processor. Do I need to notify them?
Yes. You will need to update the payment information on record with your bank using your account information from your first Nextlink bill.
I currently receive my bills from PointeNet via email. Will that continue?
Yes. You will continue to receive your bills from Nextlink via email. If you need to receive a paper copy of your bill, please contact Nextlink.
Does Nextlink have a customer referral program?
Yes. Click here to learn more.