Please fill out the form below for
billing issues or inquiries. A Billing Support representative will be in touch with you shortly. If you have an existing open ticket you may contact Billing@team.nxlink.com for any additional information or follow up. Please provide your ticket number in the subject line.
During severe weather please check the Nextlink Internet home page “Network Status” for any potential outages in your area before submitting a services ticket. Updates will be provided there.
Billing Service Issue Type: *
Choose your option Credit Referral credit Make a payment Need to update my card or ACH information on my account Can’t log in to my payment portal Payment portal log in reset Question about charges Mailing address changed Late Notice Suspended account Payment arrangement Tax Exempt Status
I have tried the following: *
Choose your option I have logged into my account and I still require direct assistance I don’t know how to log in to the payment portal I tried to update my payment type on my account payment portal but am unable I have reviewed my invoice online but I don’t understand it I am not receiving my email invoice notification monthly