Emergency Broadband Benefit Program

Opt-In Below & See If You Qualify

Apply $50 off per month on these eligible plans

No data caps or limits.

Step 1 | Opt-In For EBBP With Nextlink Internet

Please Opt-In whether you are an existing customer or new customer. A Nextlink representative will contact you to assist you in what to expect next after you apply and gather your approval information for us from the National Verifier. If you already meet eligibility, please indicate below in your message. A Nextlink EBBP Specialist will contact you to answer any questions or assist you through the EBBP qualification process. Once you have submitted the opt-in form, you do not need to resubmit it if you return to this page and the form is available again to complete. One submission is adequate.

What type of phone number is this?

Step 2 | Complete the EBBP Application

Now that you have reviewed the qualifications for EBBP, it is time for you to fill out the EBBP application. The button below will redirect you to the Universal Service Administrative Company in a new browser tab to complete the application. Return to this tab after you complete the application.

Continue to EBBP Application

 

Step 3 | Submit EBBP Qualification to Nextlink

After you’ve completed Step 2 call 833-388-1920 to enroll with Nextlink Internet. You can email your qualification approval and EBBP account information to the Nextlink EBBP Team at ebbp@team.nxlink.com.

Indicate your desired monthly plan or upgrade need and we will provide you possible installation dates after step 3.

If you would like to sign up for internet service without waiting for approval, you may select one of our standard month-to-month plans.  Once you are approved, the discounts will be applied along with crediting any installation fees. Standard non-EBBP rates and installation costs can be found on our residential internet page.

Program Overview

Qualify for $50 off your monthly plan and get a 2-in-1 computer for $50.

We all love our lives in rural America but the fall-out of 2020, the pandemic, remote learning, telehealth and work from home challenges have some fleeing for sub-urban or urban areas to get quality Internet for your at-home work, education, & entertainment needs!  Don’t move!  Keep your quality rural lifestyle.  Instead, add true high-speed internet with the ability to apply for a little relief through Nextlink Internet’s low-income assistance through the Emergency Broadband Benefit Program.

To better serve those impacted economically impacted by pandemic-related income issues or perhaps you simply have a fixed income, Nextlink Internet is excited to offer to those who qualify up to $50 off your monthly rate plan and a computing device (one per household) for a one-time $50 charge.

Nextlink Internet is authorized by the FCC to offer the EBBP benefits and we have a dedicated staff to assist you with any questions you may have.

About the Emergency Broadband Benefit Program (EBBP)

The Emergency Broadband Benefit Program is a Federal Communications Commission (FCC) program that provides a temporary discount on monthly broadband bills for qualifying low-income households.  Only one monthly service discount and one device discount are allowed per household.

The FCC has announced that consumers can begin applying for and enrolling in the Emergency Broadband Benefit Program on May 12, 2021. The program will end when the fund runs out of money, or six months after the Department of Health and Human Services declares an end to the COVID-19 health emergency, whichever is sooner.

See where Nextlink service is available.

Frequently Asked Questions

A household is eligible if one member of the household meets at least one of the criteria below:

  • *Qualifies for the Lifeline program or;
  • Receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, or did so in the 2019-2020 school year;
  • Received a Federal Pell Grant during the current award year;
  • Experienced a substantial loss of income since February 29, 2020 and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers; or
  • Meets the eligibility criteria for a participating providers’ existing low-income or COVID-19 program.

* Lifeline is the FCC’s program to help make communications services more affordable for low-income consumers. To participate in the Lifeline program, consumers must either have an income that is at or below 135% of the Federal Poverty Guidelines or participate in certain federal assistance programs, such as the Supplemental Nutrition Assistance Program (SNAP), Medicaid, Federal Public Housing Assistance, Supplemental Security Income, the Veterans and Survivors Pension Benefit, or certain Tribal Programs. 

If you already receive Lifeline benefits on another service like a cell phone, you can also apply for the EBBP discounts. 

 

Yes. You are responsible for any amount over $50 per month (or over $75 per month on Tribal lands) for broadband service under the Emergency Broadband Benefit.

Examples:

Free Shipping

Currently, these are wait-listed and you can start internet service immediately and if you opt for the $50 device, we will ship it once the stock arrives and you will be invoiced.  No need to pay at this time.

Standard shipping is included on all orders. Our standard shipping is a 4-7 business day delivery service to US addresses.

30-Day Return Policy

Items must be returned within 30 days of the purchase date for this policy to apply.

One Year Hardware Warranty

All warranty requests are submitted within one year from the ship date.

Includes

2 in 1 Power Adapter, Docking Station, Docking Station Power Adapter, LCDs, Video Cables, Power Cords, Mouse, and Keyboard.

 

Yes, eligible consumers with a past due balance or a balance in collections are eligible for the benefit.

Yes, the benefit is available to eligible new, prior and existing customers of participating providers.  Existing customers may use any or all of the discounts towards upgrading to higher speed plans.

Duplicate Address:

If you live with another adult who participates in the EBB Program, you will need to answer a few questions to find out if your household qualifies for more than one benefit.

Documentation must include:

  • Complete an EBB Program Household Worksheet if someone else at your address is in the EBB Program (this worksheet will be released later this month.)

Hours
7 days a week, from 9:00 a.m. to 9:00 p.m. ET

Email
Contact USAC at: EBBHelp@usac.org

By Phone
The EBB Program Support Center at (833) 511-0311 can help with questions about:

    • The status of your EBB Program application
    • Documents needed to show you qualify
    • Companies in your area
    • Assistance with the EBB Program Household Worksheet
    • Resetting your account

Contact Nextlink Internet

Contact Nextlink if you have questions about your device, service, or bill—(the FCC EBBP help desk administered through USAC cannot provide assistance with device, service, or billing issues). You can email the Nextlink EBBP Team at ebbp@team.nxlink.com.

The Emergency Broadband Benefit is an emergency program developed in response to the COVID-19 pandemic.  The program will end once the program funds are exhausted, or six months after the Department of Health and Human Services declares an end to the pandemic, whichever comes first.

Households will need to opt-in or request to continue broadband services with their provider.  If you don’t opt-in or select a new service plan with your provider, your broadband service will end once the program ends. Even if you had service with the same provider before enrolling in the Emergency Broadband Benefit, you will need to opt-in to continue broadband services at Nextlink’s published rates after the program ends.

New Nextlink Customer Requests: If you are interested in new Internet service complete the form in Step 1.

  • New Customer Requests – Sign up for Nextlink Internet service in the name of the EBB applicant

Existing Nextlink Customers:  Upgrade your existing Nextlink Internet service.  You can apply any portion of the $50 service discount if your household simply needs more capacity for work, home school, telehealth and other at-home entertainment needs.

  • Existing Nextlink Customers – Apply discount or upgrade your plan and apply a portion of the discount to higher plans if you elect to do so.

If a household is already a Lifeline participant, they will not need to apply for the Emergency Broadband Benefit Program, simply provide documentation indicating your Lifeline account information.

Current Lifeline subscribers can keep their current Lifeline benefit while also adding a plan that is offered through the EBBP. 

People who are not currently participating in Lifeline must apply for the EBBP through the National Lifeline Verifier. Applications can be completed online or via mail. Applicants must provide a full name, date of birth, address, and one of the following identification documents: Social Security Number, Tribal identification number, government-issued ID, passport, driver’s license, or Taxpayer Identification Number. 

Upon completion, an applicant can immediately find out whether they qualify for the Emergency Broadband Benefit Program. If the National Verifier cannot automatically confirm eligibility, applicants may need to upload additional documents. A broadband provider may also help with the application process.

Customers have two ways to apply for EBBP through the Lifeline process on their own using the National Verifier.  OR If a customer wants more support applying, they can also ask a Nextlink EBBP knowledgeable representative to help submit an application.

You will need the following information to apply:

  • Full legal name
  • Date of birth
  • Last 4 digits of your Social Security number (or Tribal identification number)
  • Address

When can I apply?

You can request service today in the form in step 1 and if qualified, the discount will be applied upon presenting us with your approval to participate in the program from the EBBP verifier.

Contact Nextlink Internet

After using the National Verifier link above to apply for the EBBP program, you will submit that approval notice via email below or mailed to us.

Also, you will contact Nextlink if you have questions about your device, service, or bill—(the FCC EBBP help desk administered through USAC cannot provide assistance with device, service, or billing issues).

You can email the Nextlink EBBP Team at ebbp@team.nxlink.com.

Nextlink Internet
c/o EBBP Team
95 Parker Oaks Lane
Hudson Oaks, TX 76087

If you participate in one of the qualifying programs, such as SNAP, Medicaid, or Lifeline; provide a letter or official document as proof.

Documentation must include:

  • Your (or your dependents) first and last name
  • The name of the qualifying program, such as SNAP
  • The name of the government, Tribal entity, program administrator, school, school district, university, or college that issued the document
  • An issue date within the last 12 months or a future expiration date
    • For the Free and Reduced Price School Lunch Program or School Breakfast Program, documents can be from either the 2019-2020 or the 2020-2021 school years
    • For Federal Pell Grants, documents should be from the current award year

Document Examples and Tips:

  • Benefit award letter
  • Approval letter
  • Statement of benefits
  • Benefit verification letter
  • For Federal Pell Grants, documents should be from this academic year and can include screenshots of a StudentAid.gov dashboard or a copy of the email sent by the Department of Education about the EBB Program.

Household Income

If you qualify through your income, you will need to provide a document that shows your annual income.

Documentation must include:

  • Your (or your dependent’s) first and last name
  • Your annual income

Document Examples and Tips:

  • Prior year’s state, federal, or Tribal tax return
  • Current income statement from your employer or a paycheck stub
  • A Social Security statement of benefits
  • Veterans Administration statement of benefits
  • Unemployment or Worker’s Compensation statement of benefits
  • Divorce decree, child support award, or a similar official document showing your income
  • A retirement/pension statement of benefits

Identity Verification

When you apply to the EBB Program, there are many different types of identification (ID) that can be used to verify your identity. Applicants can choose one of the following:

  • Social Security Number*
  • Tribal Identification Number
  • U.S. Driver’s License
  • Other Government-issued ID, such as a state ID
  • U.S. Military ID
  • Passport
  • Individual Taxpayer Identification Number

If you submit identity documents, they must contain your first and last name and your date of birth.

*Social Security Numbers are not required to participate in the Emergency Broadband Benefit Program, but using a Social Security number will process your application the fastest.

Address

Documentation must include:

  • Your first and last name
  • Your physical address

Document Examples and Tips:

  • Proving your address online is different than if you submit proof by mail
  • The online application asks you to drop a pin in USAC’s mapping tool
  • If you choose to mail in documentation, you can send a map that clearly shows your physical address or location, including latitude and longitude coordinates (coordinates are required if you live on Tribal lands)
  • Other options include
    • Driver’s license or other valid government, state, or Tribal ID
    • Utility bill
    • Mortgage or lease statement
    • Most recent W-2 or tax return

Duplicate Address

If you live with another adult who participates in the EBB Program, you will need to answer a few questions to find out if your household qualifies for more than one benefit.

Documentation must include:

  • Complete an EBB Program Household Worksheet if someone else at your address is in the EBB Program (this worksheet will be released later this month.)

Document Examples and Tips:

  • If you use the online application, a blank, fillable worksheet will appear in the online application.
  • By mail, you must complete the paper form and send it to the EBB Program Support Center:

Emergency Broadband Support Center
P.O. Box 7081
London, KY 40742

Substantial Loss of Income

Showing loss of income is only half of the requirement. You must also show that your annual household income is now below $99,000 for single filers or $198,000 for joint filers.

Documentation must include:

  • Your first and last name
  • Your change in income or job status
  • Your current household income

Document tips and examples

  • You will probably need two documents: one to show your income change and one to show your current income
  • Loss of income documents:
    • Layoff/furlough notice
    • Unemployment application, approval letter, or benefit statement
  • Current income documents:
    • 2020 state, federal, or tribal tax return
    • Social Security statement of benefits
    • Veterans Administration statement of benefits
    • Retirement or pension statement of benefits
    • Unemployment or Worker’s Compensation statement of benefits
    • Divorce decree, child support award, or a similar official document showing your income

Emancipated Minor

You must be at least 18 years old to participate in the EBB Program on your own unless you are an emancipated minor.

Documentation must include:

  • Your first and last name
  • Confirmation of emancipated minor status

Document tips and examples

  • Court document
  • Certificate

Online

Log in or create a new account to the National Verifier online portal to upload pictures and documents. You can also complete the Household Worksheet online (this worksheet will be released later this month.)

Mail

You can submit applications and proof documents by mail to the address below. To avoid delays, you may wish to send key proof documents with your initial application.

Always print and include a cover sheet if you sent documents by mail so that we can match your documents to your application (this cover sheet will be released later this month.)

Emergency Broadband Support Center
P.O. Box 7081, London, KY 40742

Contact Nextlink Internet For

Submitting your approval notice information into the EBBP for immediate discounted Internet and computing device option.  Contact Nextlink if you have questions about your device, service, or bill—(the You can email the Nextlink EBBP Team at ebbp@team.nxlink.com or call 833-388-1920 for assistance.