Open Internet Statement and Policy

Nextlink Open Internet Transparency Statement

Nextlink (“we,” or “us” or “our”) is committed to a free and open Internet.  At the same time, we are committed to an excellent user experience, and we may engage in reasonable network management practices on our broadband Internet access services (the “Services”).  Below, we describe our network management practices.  Our descriptions of these network management practices are for informational purposes only and are subject to change at any time.  Please check back regularly for updates.

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Congestion Management.  Nextlink does not affirmatively manage congestion on the network through mechanisms such as real-time throttling, blocking, or dropping of specific end user traffic based on source or content.  There are no usage caps applicable to Nextlink’s internet access services.  Bandwidth is provided on a per-line (not a per-device) basis.  The speed of the service may vary based on network or internet congestion, your computer configuration, your use of your telephone line and the wiring inside your location, among other factors.

Management of Your Nextlink Service.   We do not block or throttle the use of any legal content, applications, or services that you choose to access through a device without your consent, as long as your use of our Services does not violate our Terms and Conditions.

Device Attachment.  Nextlink users may access the Internet via the Services through any Internet-enabled device of their choice (including bringing their own device), provided that the device is compatible with our network, does not violate our Terms and Conditions, and does not harm our network, other users, or Services.

Privacy and Security.  Your privacy and security are very important to us.  We employ reasonable physical, electronic, and procedural safeguards to protect your personal information when you access the Internet using our Services.  In addition, we take reasonable steps to protect your personal information from unauthorized use, access, or disclosure.  For more information about our privacy and security practices, you can view our Privacy Policy

Performance Characteristics.  Nextlink offers broadband Internet access service using its fixed wireless and fiber optic networks.  These networks are designed to be suitable for real-time applications, including voice and video applications.  However, actual user experience may vary depending on a variety of technical, geographic, environmental, and other factors.

Speed.  Speed, as used here, means the up to rate at which data packets are successfully delivered to their destination on the communications network.  The expected speeds—expressed in megabits per second (“Mbps”) — are accessible on our website under Residential, Business, Commercial, and K-12/Higher Ed, as applicable.

Latency.  Latency, as used here, is the time that a data packet takes to travel from one point to another on the Internet, expressed in terms of round-trip time.  The expected and actual round-trip latency—expressed in milliseconds (“ms”)—of our network is less than 90ms for all speed tiers.

We may update our speed and latency estimates at any time.  If we do, our posted estimates control.  Nextlink may advertise speeds and latency up to maximum speeds expected to be achieved through the device over our network.  Several factors—including capacity constraints, network availability, environmental conditions, and your computer or device—may impact the actual speed and latency that you experience at any given time.

Traffic Information.  We may monitor traffic for our own internal purposes, including, but not limited to, billing, internal metrics, and first-party marketing purposes as permitted by law.  We do not monitor traffic information through deep-packet inspection.  We do not share any traffic information with unaffiliated third parties for non-network management purposes without your consent.

Commercial Terms.  Nextlink offers a number of attractive broadband Internet access service plans to its consumers.  Terms and Conditions, including service plans, activation procedures, data usage and dispute resolution can be viewed here: Nextlink Terms & Conditions.  Detailed information on all of Nextlink’s broadband Internet access service plans can be found here: Nextlinkinternet.com.

Redress.  For general customer inquiries and complaints, please Contact Us.

Last updated: September 25, 2018.