We transmit the internet to you through Radio Frequency, so we must have a clear line of sight from your roof to the tower in your area. On the day of install, our technicians will come out to the location and test for a signal from your roof. If we can get a signal, they will discuss the placement of the equipment with you prior to mounting anything to your roof.
There are times when we will need to raise the equipment due to trees or terrain. If this is needed, we do offer a tripod for an additional $5 dollars per month. The technician will discuss this option with you prior to installing any extra equipment. Additional equipment may also be necessary for specialized roofing materials such as tile or metal roofs for stability and to avoid damage to those surfaces.
Depending on your location and line of sight to our towers, commercial grade equipment may be necessary in order to achieve an acceptable connection and to allow for a consistent internet experience. If such equipment is necessary, additional charges would be incurred and will be reviewed and approved with you before the installation is performed.
Our technician will run a Cat5 cable from the radio on the roof into your home with an exterior line. From here, we will connect a small black box called a POE. This will provide the electricity to the radio. Finally, our tech will connect the internet to your router.
Once the technician has verified you are able to access the internet, he will walk you through our Online Payment Portal. Here he will show you how to access your billing account and will collect the installation fee and first month of service. We can take Visa, MasterCard, Discover, or your bank information to process this payment electronically. Our techs cannot accept cash at the time of install.
Once the account is set up the tech will also save your information in the system for Auto Pay.
All customers are required to set up auto pay. The monthly anniversary date of your install is the day we draft monthly from your account. For example, if you are installed on the 3rd, we will draft your account every month on the 3rd.